Refund policy

Return & Refund Policy — ChillBuddy

Last updated: May 2026

Thank you for shopping at shopchillbuddy.com. Please read this policy carefully before making a purchase.

Order Cancellation (Important)

Orders may only be canceled within 4 hours of purchase. This short window allows customers who ordered by mistake to cancel quickly. After this 4-hour window, orders are final and cannot be canceled or refunded, as they are already being processed.

Returns

We offer a 90-day return period from the date of delivery.

To be eligible for a return, your item must meet the following conditions:

  • The return request must be made within 90 days of delivery
  • The item must be unused, unopened, and in its original packaging
  • All original seals, labels, and accessories must be included
  • Proof of purchase must be provided

Items that are used, opened, damaged, or not in their original condition may be refused. Certain items may not be eligible for return due to hygiene or safety reasons.

How to Start a Return

To request a return, please contact us at hello@shopchillbuddy.com with:

  • Your full name and order number
  • The reason for your return
  • Photos (if the item is damaged or defective)

Once approved, we will send you instructions. Do not return items without prior authorization.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If the return is due to our error (wrong or defective item), we will cover the costs

Refunds

Once we receive and inspect your return:

  • You will be notified by email
  • If approved, your refund will be processed within 5–10 business days
  • Refunds are issued to the original payment method

Original shipping fees are not refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at hello@shopchillbuddy.com.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will provide a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards or digital products
  • Items returned after the 90-day period
  • Opened or used Calm Skin 2-in-1 Spray bottles or Calming Chews (for hygiene and safety reasons)

Late or Missing Refunds

If you haven't received your refund:

Contact Us

For any questions, contact us at: 📧 hello@shopchillbuddy.com