Contact information
Contact Information — ChillBuddy
At ChillBuddy, your peace of mind — and your dog's — is our priority. If you have any questions, concerns, or need assistance with your order, our support team is here to help.
Whether it's about an order, shipping, returns, or product information, feel free to contact us and we will respond as quickly as possible.
Customer Support
📧 Email: hello@shopchillbuddy.com
Our support team typically responds within 24–48 business hours.
Support Hours
Monday – Friday, 9:00 AM – 6:00 PM
Please note that response times may be slightly longer during weekends, holidays, or high-demand periods.
Order Support
If you are contacting us regarding an order, please include the following information to help us assist you faster:
- Your order number
- The email address used to place the order
- A brief description of your request
This will allow our team to resolve your issue more efficiently.
Returns & Refunds
For questions regarding returns or refunds, please refer to our Refund Policy or contact our support team directly at:
Business Information
Brand Name: ChillBuddy
Website: https://shopchillbuddy.com
Customer Support Email: hello@shopchillbuddy.com