Privacy policy
Privacy Policy — ChillBuddy
Last updated: May 2026
At ChillBuddy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://shopchillbuddy.com (the "Site").
By using our website, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including web browser type, IP address, time zone, and cookies installed on your device.
Additionally, as you browse the Site, we collect information about the pages or products you view, websites or search terms that referred you to the Site, and information about how you interact with our Site.
We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies — Data files placed on your device that often include an anonymous unique identifier.
Log Files — These track actions occurring on the Site and collect data including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels — Electronic files used to record information about how you browse the Site.
Order Information
When you make or attempt to make a purchase through the Site, we collect certain information from you, including name, billing address, shipping address, payment information, email address, and phone number.
We refer to this information as Order Information.
When we talk about Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.
How We Use Your Personal Information
We use the information we collect to process and fulfill your orders, arrange shipping and delivery, send order confirmations and updates, communicate with you regarding your purchase, provide customer support, screen orders for potential risk or fraud, improve and optimize our website performance, analyze how customers interact with our store, and provide relevant advertisements or marketing communications.
Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our business and provide our services. These may include:
Shopify — Our online store platform that allows us to sell products and services. More information about how Shopify uses your Personal Information can be found here: https://www.shopify.com/legal/privacy
Payment Processors — Secure payment providers used to process transactions.
Shipping Partners — Companies responsible for delivering your orders.
Analytics Providers — Such as Google Analytics, which help us understand how customers interact with our Site.
We may also share your Personal Information to comply with applicable laws, respond to lawful requests, or protect our legal rights.
Behavioral Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications that may be relevant to you.
We may use advertising platforms such as Facebook / Meta Ads, Instagram Ads, Google Ads, and other advertising networks.
These platforms may use cookies, tracking pixels, and similar technologies to collect data about your activity on our Site.
You can opt out of targeted advertising through the following links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://adssettings.google.com
You can also opt out of some advertising services through the Digital Advertising Alliance: http://optout.aboutads.info
Cookies
Cookies are small pieces of data stored on your device when you visit a website.
We use cookies to improve website functionality, remember your preferences, analyze website traffic, and measure advertising performance.
You can disable cookies through your browser settings. However, disabling cookies may limit certain features of the Site.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you request deletion of this information.
Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of your personal information
Request deletion of your personal information
Object to processing of your personal data
Request data portability
To exercise any of these rights, please contact us using the contact information below.
GDPR (European Economic Area Residents)
If you are a resident of the European Economic Area (EEA), you have the right to access personal information we hold about you and request that it be corrected, updated, or deleted.
Your information may be transferred outside Europe, including to Canada or the United States, in order to operate our business and fulfill orders.
CCPA (California Residents)
If you are a resident of California, you have the right to request disclosure of the personal information we collect about you, request deletion of your personal information, and opt out of the sale of personal information.
To exercise these rights, please contact us.
Children's Privacy
The Site is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements.
Any updates will be posted on this page.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at: